Andaz: Go Local

By breaking down barriers between employees and guests, the team at Andaz is taking hotel stays one step closer to a visit with good friends.

 

Stein Eriksen Lodge: The Peak of Luxury

Nestled in the Rocky Mountains, this world-class resort topples its competition with luxurious details and ongoing improvement campaigns.

 

Nickelodeon Family Suites: Kids Only

Catering to kids and families comes naturally for this Florida resort. Its capable staff and strong partnerships are part of a foolproof formula for success.

 

The Summit Group: One Step at a Time

An old-fashioned work ethic and attention to detail have helped this hotel investment company succeed.

 

GS Associates: Securing Connections

Long-term relationships, industry expertise, and a proprietary software system are the reasons behind this global procurement services company’s success.

 

Sands Regency Hotel and Casino: A Regal Experience

With new ownership and an updated look, this hotel and casino is re-emerging as a top property in Reno.

 

Marco Island Marriott Beach Resort: A Private Oasis

A $220 million renovation and a strong team of employees helped reposition this island resort as one of Florida’s most worthwhile.

 

Gaylord Texan Resort and Convention Center: The Heart of Texas

Backed by an employee-first culture, this Texas-sized resort and convention center boasts the whole package of best-in-class service and amenities.

 

Pzazz: A Safe Bet

The key to this company’s success lies in its unique array of offerings.

 

Baskervill: Building Bridges

Through industry-specific expertise and a knack for creating lasting client relationships, this architecture, engineering, and interior design firm is making waves in the hospitality industry and beyond.

 

JCJ Architecture: Business and Beauty

Hospitality design is a balancing act, and it’s one this national firm has perfected to an art through talent and teamwork.

 

Long Beach Lodge Resort: Place of Magic

This lodge resort blends the best of its surroundings with the quality and class of a four-star resort.

 

Hotel Shangri-La: Heaven on Earth

This California-based boutique hotel blends the sensibilities of yesteryear while meeting the modern demands of the 21st century.

 

MBA Architecture and Interior Design: Tomorrow Comes Quickly

Not content to weather this storm with small projects here and there, this small, full-service design firm is investing for the future.

 

 

A visual feast of the freshest ideas in hotel and restaurant design, our amenities section features room and lobby design, restaurant interiors and exteriors, and the latest in energy-efficient construction.

 

One-on-One

We take a close look at how hotels and restaurants are benefiting from social media outlets like Facebook and Twitter.

 

How Can I Help You?

Investments in online concierge services coupled with a comprehensive property management system can improve guest services, bring in new revenue streams, and improve operations.

 

Legendary Service

Customer service expert John Ely says developing a true service culture starts at the top.

 

The Atheneum Suite Hotel: Staying the Course

This high-end Detroit hotel is combating stiff competitizon with a complete renovation, loyal employees, and a European touch.

 

Dolce Hayes Mansion: Appealing to All

This resort has grown tremendously over the last decade by focusing on creating a unique environment for its guests. Cedric Fasbender explains.

 

Greek Peak Mountain Resort: A Man and his Mountain

Al Kryger has taken it upon himself to turn Greek Peak into a regional attraction.

 

Charleston Harbor Resort & Marina: Best of Both Worlds

By marketing itself as both a historic destination and a waterfront getaway, this resort is standing apart in a highly competitive market.

 

Horseshoe Casino: More Than Luck

This Indiana casino is taking advantage of its brand strength and recent expansion to offer the best gaming and entertainment experience in the region.

 

Augustine Casino: The Local Roll

This California-based locals’ casino got back to basics to regain popularity with its core customer base.

 

The Atlantis Casino Resort Spa: Your New Atlantis

This casino resort is inviting guests to return for a new experience, one that will reposition it as the number one destination for entertainment in Reno.

 

Lakes Entertainment: Shuffle Up and Deal

This company knows building casinos takes financial, legal, construction, and management expertise, but true success requires a commitment to customer service.

 

Jasper’s Restaurants: Breaking the Mold

With a unique model, this restaurant became an instant success when it was established nearly three decades ago. Fred Rosenthal explains how far it has come since.

 

Windows Catering Company: Quality, Service, and Flair

This DC-area catering company is staying ahead of the pack with unique product offerings and a proactive attitude.

 

Ovations Food Services: A Standing Ovation

How this foodservice business founded just over a decade ago grew an exponential amount in recent years.

 

Port City Java: Attention to Detail

Roasting its own coffee, expanding the menu, and turning customers into guests are the way this chain of cafés has made a name for itself.

 

Buffalo Niagara International Airport : Well Positioned

William Vanecek tells us how planning plus positioning keeps the sun shining over this airport.

 

Dallas Love Field: Restrictions Lifted

After seeing the end of restrictions on commercial flights, managing a massive modernization program is the key concern for this small airport.

 

Gulfport-Biloxi International Airport: Taking Off

An expansion project resulted in a record year in 2008 for this organization. Now the team looks to keep the numbers up in 2009.

 

Indianapolis International Airport: Flying High

A brand new location brings its own challenges and opportunities to this 77-year-old airport authority at the crossroads of America.

 

Wisconsin Center District: Center of it All

This unique organization manages entertainment and convention business in the city of Milwaukee and can compete with larger centers because of its dedication to service.

 

Memphis Grizzlies: Everything to Play For

One of the youngest NBA franchises, the lone major league pro sports team in Memphis is building a foundation off the court while working to improve on it.

 

Knoxville Raceway: The Need for Speed

This Midwestern racetrack has stood the test of time by always putting its customers first.

 

Carmike Cinemas: Now Showing

A long-standing movie theater chain in the Midwest is leading the industry with the latest technology straight from Hollywood.

 

ABA Design Studio: A Unique Approach

This 10-year-old design firm uses its flexibility and experience to stand apart from competitors.

 

Decorator Industries: Switching Gears

Bill Johnson explains how this manufacturing and supply company is transitioning between markets and why it was necessary.

 

Design & Supply Co.: In the Details

This interior design company has a direct line to the hospitality industry, and it shows in the final product.

 

Inncom International: Adapt and Expand

By continually adapting to meet the demands of its market, this company has grown tremendously during the last decade.