Welcome Magazine Feature Story Wins Coveted Eddie Award

The RedCoat Publishing editorial department recently received five Eddie awards from Folio Magazine, including one for a feature story in the Spring 2009 edition of Welcome. Eddies are given out by Manhattan-based Folio in recognition of excellence in editorial.

Read more...

 

Back to Basics

Restaurants are looking to move away from cost savings by emphasizing nostalgic pleasures, artisan products, healthy items, and ethnic foods from specific regions, according to consumer intelligence research firm Mintel.

Read more...

 

Surf's Up

If standing out from the crowd is what sells hotel rooms these days, Stephen Hanson's B.R. Guest Restaurants has got it covered. The company recently opened Postcard Inn on The Beach in St. Pete Beach, complete with surfboards in the rooms and a BBQ pitmaster.

Read more...

 

Andaz: Go Local

By breaking down barriers between employees and guests, the team at Andaz is taking hotel stays one step closer to a visit with good friends.

 

Anchorage International Airport: On Top of the World

One of the northernmost airports in the US is continuing to evolve to meet the changing needs of the aeronautic industry. John Parrott explains.

 

Doral Arrowwood: More than You Expected

One of the oldest conference centers in the country is relying on experience to cope with tough times and develop new ways to deliver more for its guests.

 

Cambean Hospitality: The Green Light

The team at this hospitality company has created a property that sets new standards in terms of sustainability.

 

Decorator Industries: Switching Gears

Bill Johnson explains how this manufacturing and supply company is transitioning between markets and why it was necessary.

 

Stein Eriksen Lodge: The Peak of Luxury

Nestled in the Rocky Mountains, this world-class resort topples its competition with luxurious details and ongoing improvement campaigns.

 

Jasper's Restaurants: Breaking the Mold

With a unique model, this restaurant became an instant success when it was established nearly three decades ago. Fred Rosenthal explains how far it has come since.

 

ABA Design Studio: A Unique Approach

This 10-year-old design firm uses its flexibility and experience to stand apart from competitors.

 

Greek Peak Mountain Resort: A Man and his Mountain

Al Kryger has taken it upon himself to turn Greek Peak into a regional attraction.

 

Westgate Resorts: The Last Lap of Luxury

Record sales for this timeshare developer prove the industry is the answer to a luxury vacationer’s needs in a down economy.

 

Nickelodeon Family Suites: Kids Only

Catering to kids and families comes naturally for this Florida resort. Its capable staff and strong partnerships are part of a foolproof formula for success.

 

The Summit Group: One Step at a Time

An old-fashioned work ethic and attention to detail have helped this hotel investment company succeed.

 

GS Associates: Securing Connections

Long-term relationships, industry expertise, and a proprietary software system are the reasons behind this global procurement services company's success.

 

Sands Regency Hotel and Casino: A Regal Experience

With new ownership and an updated look, this hotel and casino is re-emerging as a top property in Reno.

 

Marco Island Marriott Beach Resort: A Private Oasis

A $220 million renovation and a strong team of employees helped reposition this island resort as one of Florida's most worthwhile.

 

Gaylord Texan Resort and Convention Center: The Heart of Texas

Backed by an employee-first culture, this Texas-sized resort and convention center boasts the whole package of best-in-class service and amenities.

 

Pzazz: A Safe Bet

The key to this company’s success lies in its unique array of offerings.

 

 

A visual feast of the freshest ideas in hotel and restaurant design, our amenities section features room and lobby design, restaurant interiors and exteriors, and the latest in energy-efficient construction.

 

Come on In

Want your customers to be loyal? Develop a members program based on what they want.

 

How Can I Help You?

Investments in online concierge services coupled with a comprehensive property management system can improve guest services, bring in new revenue streams, and improve operations.

 

One-on-One

We take a close look at how hotels and restaurants are benefiting from social media outlets like Facebook and Twitter.

 

Miami Airport Marriott: Switching it Up

This airport hotel is set to wrap a renovation project that will help it remain successful in years to come. John Mulrey explains.

 

The Atheneum Suite Hotel: Staying the Course

This high-end Detroit hotel is combating stiff competitizon with a complete renovation, loyal employees, and a European touch.

 

Dolce Hayes Mansion: Appealing to All

This resort has grown tremendously over the last decade by focusing on creating a unique environment for its guests. Cedric Fasbender explains.

 

Charleston Harbor Resort & Marina: Best of Both Worlds

By marketing itself as both a historic destination and a waterfront getaway, this resort is standing apart in a highly competitive market.

 

Horseshoe Casino: More Than Luck

This Indiana casino is taking advantage of its brand strength and recent expansion to offer the best gaming and entertainment experience in the region.

 

Augustine Casino: The Local Roll

This California-based locals’ casino got back to basics to regain popularity with its core customer base.

 

The Atlantis Casino Resort Spa: Your New Atlantis

This casino resort is inviting guests to return for a new experience, one that will reposition it as the number one destination for entertainment in Reno.

 

Lakes Entertainment: Shuffle Up and Deal

This company knows building casinos takes financial, legal, construction, and management expertise, but true success requires a commitment to customer service.

 

Stars Restaurants: Service from the Top

Everyone at this regional fast-food chain works for the customer. That philosophy enables it to compete with its many larger competitors.

 

Windows Catering Company: Quality, Service, and Flair

This DC-area catering company is staying ahead of the pack with unique product offerings and a proactive attitude.

 

Ovations Food Services: A Standing Ovation

How this foodservice business founded just over a decade ago grew an exponential amount in recent years.

 

Port City Java: Attention to Detail

Roasting its own coffee, expanding the menu, and turning customers into guests are the way this chain of cafés has made a name for itself.

 

Bishop International Airport: Smart Way to Fly

Jim Rice and his team have the smarts to keep this small airport flying high in a recession.

 

Buffalo Niagara International Airport: Well Positioned

Learn how planning plus positioning keeps the sun shining over this airport.

 

Eastern Iowa Airport: The Winds of Change

As the airline industry adjusts in a new economy, Dan Mann and his team at this Midwest regional airport are developing creative ways to change with it.

 

Fresno Yosemite International Airport: Taking Off

An eco-friendly and honest approach to business has helped Russ Widmar and the team at this California airport create a strong foundation for the future.

 

Wisconsin Center District: Center of it All

This unique organization manages entertainment and convention business in the city of Milwaukee and can compete with larger centers because of its dedication to service.

 

Memphis Grizzlies: Everything to Play For

One of the youngest NBA franchises, the lone major league pro sports team in Memphis is building a foundation off the court while working to improve on it.

 

Knoxville Raceway: The Need for Speed

This Midwestern racetrack has stood the test of time by always putting its customers first.

 

Carmike Cinemas: Now Showing

A long-standing movie theater chain in the Midwest is leading the industry with the latest technology straight from Hollywood.

 

Frank Williams & Partners Architects: Better With Age

Frank Williams and his team have built a strong reputation throughout the last three decades, and they're using their experience to stay ahead of the competition during this downturn.

 

Paramount Restaurant Supply Corporation: Concept to Completion

After more than 70 years in business, this food service design and distribution company has the experience and the positive culture to become an international player.

 

WonderWorks: Amusing the Mind

This education-based attraction may be built upside down, but its mission and vision are right on point.

 

Design & Supply Co.: In the Details

This interior design company has a direct line to the hospitality industry, and it shows in the final product.